Privacy Policy for Paragon Scientific

Last Updated: October 18, 2025

1. Introduction
Welcome to Paragon Scientific. We are committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains how we collect, use, store, and share your personal information in compliance with South Africa’s Protection of Personal Information Act (POPIA).
This policy applies to all information collected through our website (https://paragon-sci.co.za/), including when you create an account, place an order, or communicate with us.

2. What Personal Information We Collect
We collect information in the following ways:

  1. Information You Provide to Us:
    • Account & Order Information: When you create an account or place an order, we collect your name, email address, billing address, delivery address, and phone number.
    • Communications: We keep a record of any correspondence when you contact us for customer support.
  2. Information We Collect Automatically:
    • Transaction Details: We collect information about the products you purchase and the payment methods used.
    • Cookies: Our website uses cookies to enhance your experience. These are small data files that help our website function correctly, for example, by keeping items in your shopping cart.

3. How and Why We Use Your Information
We process your personal information for the following specific purposes:

  • To Fulfill Your Orders: To process your payment, dispatch your testing kits, and deliver them to your address.
  • To Provide Test Results: To send you the confidential results of your submitted samples.
  • To Manage Your Account: To allow you to log in, view your order history, and manage your personal details.
  • To Communicate With You: To send you order confirmations, notify you of new products and offers, send you delivery updates, and respond to your queries.
  • For Legal & Financial Compliance: To maintain accurate financial records for tax purposes as required by South African law.

4. Who We Share Your Information With
We do not sell your personal information. We only share it with trusted third-party service providers who are essential for us to run our business:

  • Courier Companies: We share your name, delivery address, and phone number with our courier partners (such as The Courier Guy) to deliver your orders.
  • Payment Gateways: We share transaction information with our secure payment providers (such as PayFast) to process your payments. They have their own strict privacy policies.
  • Legal Authorities: We may be required to share information with government or law enforcement bodies if required by law.

5. How We Protect Your Information
Your trust is important to us. We use appropriate technical and organisational measures to protect your personal information, including:

  • SSL Encryption: Our website uses an SSL certificate (HTTPS) to ensure that all data you submit is encrypted and secure.
  • Secure Infrastructure: Our website and data are hosted in a secure environment.

6. How Long We Keep Your Information
We will only retain your personal information for as long as it is necessary for the purposes set out in this policy. We will keep your account information as long as your account remains active and for a reasonable period thereafter for our financial and legal records.

7. Your Rights Under POPIA
As a South African resident, you have the following rights regarding your personal information:

  • The right to access: You can request a copy of the personal information we hold about you.
  • The right to correction: You can ask us to correct any information you believe is inaccurate.
  • The right to deletion: You can ask us to delete your personal information, subject to our legal and financial retention requirements.
  • The right to object: You can object to us processing your personal information.
  • The right to complain: You have the right to lodge a complaint with the Information Regulator of South Africa if you believe we are not complying with POPIA.

To exercise any of these rights, please contact our Information Officer using the details below.

8. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact our designated Information Officer:

  • Email: admin@paragon-sci.co.za
  • Attention: The Information Officer, Paragon Scientific

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